Question 1

Shopping Cart

Accepted Answer

During the shop openings you are able to put items into your virtual shopping cart. However, these items are not reserved for you until the transaction is complete. These means someone else may purchase this item in the meantime. We understand this can be frustrating but this is the way most websites work to ensure people don’t just fill up their carts and stop others from browsing.

Question 2

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button
2. From your site’s dashboard you can add, edit and manage all your questions and answers
3. Each question and answer should be added to a category
4. Save and publish.

Question 3

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:

1. Enter the app’s Settings
2. Click on the “Manage FAQs” button
3. Select the question you would like to add media to
4. When editing your answer click on the camera, video, or GIF icon
5. Add media from your library.

Question 4

Shipping

Accepted Answer

Shipping is calculated by weight range and destination. 
I am checking the rates regularly and trying to find the best option available for you to have a smooth experience when purchasing my ceramics.

Question 5

Sizes and shapes

Accepted Answer

As it is handmade ceramics, sizes and shapes can slightly differ form one to another pot. 
When purchasing a series of my work, I am doing my best to select very similar creations.

Question 6

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app. 
If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 7

Care of our pottery

Accepted Answer

I mostly use stoneware and food safe glazes for my pots unless told in the description.  The pots are handmade and are more fragile than industrially made pottery.  
For a long life, I would  recommend hand washing. However, I have been using and dishwashing my own pottery since I started an did not experienced any issue.

Question 8

Commissions

Accepted Answer

If you wish to commission me, please contact me via email or instagram to discuss it. I would be happy to help.
I love to work on installations and large collections by commission, please be in contact with any projects or ideas.

Question 9

Cafes and restaurants

Accepted Answer

I am happy to take on small restaurant or cafe orders. Please get in touch with any potential projects and I'll get back to you

Frequently asked questions